New Forest Tourism Association

Promoting The New Forest as a quality
year-round holiday and business destination...

NFTA Quality Assessments for Accommodation

NFTA Quality Assessments were introduced in 2007 as an alternative to national quality gradings.  All NFTA accommodation members are required to undertake either a national quality grading by VisitEngland or the AA, or a local assessment.

Which businesses are eligible for NFTA Assessment?


All members of the Bed and Breakfast and Self Catering Sector are eligible for NFTA Quality Assessment.  Other members such as pubs and inns with accommodation, and small hotels may also be eligible.


How does and NFTA Assessment differ from National Grading?


National Grading is carried out annually and businesses are given a grading based on the star system 1-5.  A mystery guest (an assessor) will make a booking and stay overnight at the serviced accommodation. After the first year the assessment visits will be a mix of mystery overnight visits and day visits made by appointment. All Self Catering assessments are day visits by appointment. 


NFTA Quality Assessments are designed to ensure that your business is operating in a safe and legal manor and that the business meets the minimum levels of quality required under the National Grading schemes. NFTA Assessments are carried out biennially (unless the business changes hands) and are carried out by the NFTA Membership Liaison Officer or experienced and accredited members of the Bed and Breakfast or Self Catering Groups. No grading is given but the business must meet the required standard as laid down in the assessment programme. On completion a certificate is issued.


How much does an NFTA Assessment cost?


There is a scale of charges based on numbers of rooms or units.  These are as follows:


Bed and Breakfast:

No of Rooms:     1-3 Rooms          £85

                              4-9 Rooms          £128

                              10-20 Rooms     £191

Self Catering:

£85 per unit.  A discount of 10% will apply if more than 2 units are on one site;  20% for 3 or more.




Is there a Complaints Procedure?


The Complaints Procedure is laid down in The Assessment Charter and all assessed businesses sign up to the Charter at the time of Assessment.


How to apply for an NFTA Assessment:


Please contact our Administration Office who will advise you of the rate and set the process in motion.